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Shipping & Returns

STORE TERMS
SHIPPING, RETURNS, REFUNDS PAGE:
 
THLG, LLC. Return Policy:
•      All returns must be approved by Tuscan Heights Lavender Gardens prior to being sent back.
•      Tuscan Heights Lavender Gardens will refund the price of the
unused and unopened product(s) upon receipt of the item(s).  
•       Items must be received in a
resalable condition and accompanied by a copy of original receipt.
•       A 15% restocking fee may be deducted from your refund
•       Products must have been purchased within 30 days from the date of your claim.
•      Opened items can be returned for a store credit,
excluding shipping, only if they have not been used.
•      Damaged items will be replaced with an identical product.  
•      Items received as a "gift" cannot be exchanged or returned for cash or store credit.
** Please contact us for more information about our "gift" return policy **
(530) 472-3066

Please contact us before sending anything back to us.  You can reach Customer Service via email at
tuscan.heights@frontier.com or call us at: 530*472*3066 from 9AM to 5PM Pacific Time.  For faster processing of your return, please follow the steps outlined below:
1) Contact Tuscan Heights Lavender Gardens within 10 days of receiving your order to let us know you will be making a return.  
Call 530*472*3066 Monday - Friday 9AM to 5PM Pacific Time or email tuscan.heights@frontier.com
.
2) We'll give you a Return Authorization Number (RMA) along with the return address.  
Please write this number on the outside of your shipping box.
3) Please send your return package via USPS in original shipping box.
4) Carefully package the items in the original shipping box using plenty of padding material
to protect the contents and include a copy of your invoice.

IMPORTANT!

Make sure the items are well protected and packaged in the same manner you received them.  You must use the same packaging that was used to ship the items to you.  Items must be received in resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned excluding shipping & 15% restocking fee (including tax, if any).  We will charge-back the amount to your credit card.  If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us. Please allow up to 25 days for us to receive and process your refund.  We will contact you via email to inform you that the refund has been issued.

Returns & Refunds - Damaged Items:

Should your products be received damaged or unusable, please contact Tuscan Heights Lavender Gardens within 5 days of receipt of the item via email at tuscan.heights@frontier.com
 or call us at 530*472*3066 from 9AM to 5PM.  We will immediately send you a replacement and instruct you on what to do with the damaged item(s).
 

 Shipping Info:

Let's Face it, shipping costs and policies on some websites can be rather complicated and confusing at times. Our goal at
Tuscan Heights Lavender Gardens is to help you have a pleasant, easy shopping experience without hidden facts and fees.
FREE SHIPPING ON ALL RETAIL ORDERS OVER $150.00!
(free shipping program does not apply to wholesale orders)

*What are the ship methods available?

We Ship our products via USPS.  
We feel USPS is the fastest,
safest, and the most cost effective form of shipping.
We want our products to arrive to you in the most timely manner and don't end up sitting in a hot warehouse for over a week
before they get to you.  Shipping time frames are not guaranteed by
USPS- but, we have found USPS to be very accurate so far.
Unfortunately, if there are problems with the weather, or other disasters previously unforeseen, there may be a shipping delay that is uncontrollable.

*How long until we ship your order?

-Orders are normally processed and shipped out within 7-10 business days of receiving your order.
Orders placed on Saturday or Sunday will be processed on the following Monday.
Quantities are limited to stock on hand. If you have a larger than normal order, we will do our very best to fill it.
However there may be a delay if we are out of stock. We will contact you immediately if that is the case.
**Remember Wedding products are shipped within 7-10 days of your order.
**Depends on how far away from Whitmore, California you are.                        
USPS Ground: 5-7 working days

*How are shipping rates calculated?

-Our shipping costs are calculated by each products shipping weight and how far away you are from Tuscan Heights Lavender Gardens in Whitmore, California. We determine the products shipping weight by weighing each product after it is packaged and boxed for shipment.
Many of our products are fragile and delicate in nature and may require extra wrapping/boxing in order to get the items to you in the same condition  as we shipped them in, often resulting in a heavier ship weight.  We do charge a $1.00 handling fee per order. 
USPS shipping rates are provided automatically by USPS at check-out.

*International Shipments:

-Sorry, we ONLY ship with in the USA at this time.

*Questions about your order?

-If you have any questions about your order, please feel free to contact us by email at: tuscan.heights@frontier.com, or phone us at 530*472*3066. We will be happy to help you with any questions you may have.